front desk quiz

Central Reservation Office (CRO) 7. “Thank you for choosing to stay with us. At the front desk in a hotel, many agents take messages for both employees and guests. Ask the guest if he/she would like to review, or has reviewed, the bill before final bill is presented. Front Desk Training Wade Bird Assistant Director of International Admissions FQ 2015 * Two Counselors--Troy and Carol * Graduate Counselors schedule their own appointments. Spend the entire shift on Facebook. Return to quiz How about right here? What is NOT necessary to verify during check-in? Trivia Quiz quiz which has been attempted 3562 times by avid quiz takers. September 1, 2010. What must be included during the check-in greeting? Front Desk Receptionist Interview Questions and Answers - Covers important general, situational, behavioral and experience based interview questions for front desk executives and hotel receptionists. Give numbers of Online practice exams of Front Office and measure your performance daily to crack any Competitive Examination for the jobs and … The lobby Manager represents the Housekeeping throughout the day. Take Now! Front-desk quiz: Test your medical knowledge answer 6C. Front-desk quiz: Test your medical knowledge answer 2D. Welcome to RMS: Front Office Operations Quiz. Attempt: 1 - Completed - Score: 90 You Answered Question Correct Incorrect Which of the following does Queue Rooms list? 2. When receptionists know their clinical stuff, they're more likely … Front Desk - Chapters 1- 20. 5th grade . Convention and Vistor Bureaus (CVBs) Expected Arrivals Central Reservation Office (CRO) Early Arrivals 45. If you receive a call while at the front desk, what should you do? Boost your profile, practice MCQs in Front Office from Vskills and prepare for better job opportuniites. The person at the front office is charged with helping the guests check in to their rooms, take down their information, and answer questions raised by the guests. 80% of web visits start in a search engine. What must be included during the check-in greeting? Front Desk by Kelly Yang. 2191 plays. When taking a message, it is important to repeat the message or phone number back to the caller to be sure that the information to be delivered is correct. Copy and Edit. All of the following are typically found in a front office information directory except: Can you process a single site's meter read inside the Reservation Screen? Need to be in the top .0005% of the search to be listed in the top few. Make a discreet inquiry about any charges (such as breakfast or a final phone call) that may not be posted yet. A comprehensive database of more than 14 front office quizzes online, test your knowledge with front office quiz questions. jacksonpartridge511. Choose from 500 different sets of front desk flashcards on Quizlet. 5. Can you talk about a time when you had to handle a customer who was upset? Where to begin? Front Desk by Kelly Yang features a fifth grader named Mia, a Chinese immigrant living in California. Ask the guest for the name on the room and the room number. A key function of the front desk is to verify Reframe the Concept of a Visit A key function of the front desk is to verify insurance at every visit & educate patients about the CHC’s patient policies Schedule visits to include 15 minutes up front for the patient to check in Create private spaces where front desk staff can Preview this quiz on Quizizz. Spelling Bee Test your spelling acumen. What should you do if you have a guest that lost their room key? Front desk agents have many duties as the face of a hotel's lobby. SitemapCopyright © 2005 - 2021 ProProfs.com. The check-in must be completed within ____ minutes. ", Seek to first understand, then to be understood and reflect statements and feelings back to guest, Follow through with the resolution (the guest should not be passed off onto another employee), Make a follow up call to guest to confirm that concerns expressed were resolved to the guest’s satisfaction, Removing question excerpt is a premium feature. * Both take walk-ins. Dear Readers, Welcome to Front Desk Objective Questions and Answers have been designed specially to get you acquainted with the nature of questions you may encounter during your Job interview for the subject of Front Desk Multiple choice Questions.These Objective type Front Desk are very … This quiz is timed. New York Times, and/or USA Today plus a local newspaper, A communication earpiece, a pen, or a pencil, A communication earpiece, a pen, a pencil, or a cigarette, Stand near your co-workers, so that you can communicate easily, Turn your back to guests if you are talking to a co-worker, so that they do not hear your conversation, Be located in visible sections or spread out to assist guests, rather than huddled together talking, “Please”, “thank you” and "may I suggest", “Please”, “thank you” and "hey, how are you? A package offered by a resort includes the cost of breakfast, and either Lunch or Dinner in the room charge. This arrangement is called, While at reception, it is not important to smile. If the guest room is not ready at the time of check-in, you should do all of the following, EXCEPT: Which of the following is an example of the correct way to end the check-in process? Share. Ask for the guest’s for name, home address or telephone number to confirm guest’s identity. Trivia Quiz, What Do You Know About Damiani Jewellery? For a group check-in or during peak check-in times, additional staff needs to be deployed to tag luggage which must then be delivered to the room within ___ minutes. There is no cost to _____ for a guest room safe with the limited warranty benefit. Hotel sets up and sells own package to individuals. Can You Pass This Basic World History Quiz? The answer is endofloxacin. Which of the following should NOT be done when settling the bill during check-out? There is no need to sign up or register to take part in this test. Give the key packet to the Bell Person and tell them to have a nice stay, Introduce the guest to Bell Person and inform Bell Person of guest’s surname and tell the guest that the key packet will be given to the Bell Person so he/she can escort the guest to their room, Don’t mention anything to the guest about the bell person, we don’t want them to think that we are unprepared, Hand all the registration materials and key packet to the guest, offer to call a bell person, and give them directions to their room, Hand all the registration materials and key packet to the guest and offer to call a bell person, Room rate via collateral given to guest, or by guest initials by room rate on registration card. Sales Quiz On Selling Techniques: Trivia! Also, ask for a photo ID. The questions focus on policies and procedures followed by … ... Get a gun to be kept in a safe in the front office … Marketing Commucations Exam Questions! Together, Mia and her family strive to make a better life for themselves — and for other immigrants in their community. Safemark The hotel guest The general manager The hotel. Reservations created as House Accounts deduct from your … Let me know if you have any questions.”, Open the interaction with eye contact, a smile, and greeting, Use a clear, pleasant, and energetic tone of voice, Make a discreet inquiry about the guest’s satisfaction with their stay. Which Harry Potter Hogwarts House Do You Belong To Quiz! Front-desk quiz: Test your medical knowledge answer 2D. My name is Bob. What must you do when you offer luggage service to a guest? Mia Tang has a secret . And her parents are hiding an even bigger secret, one that could get them… Quiz & Worksheet Goals Take the quiz … What type of pen should you provide to the guest during check-in? Trivia Quiz, Front Desk Operations Questions! Save. Is there anything else I can assist you with?”, “Have a nice stay. Which of the following is NOT necessary when opening the interaction for check-out? She doesn’t live in a house like her friends. Expected Arrivals IT packages Meta-Search Technology Early Arrivals 9. What are the appropriate things to say to guests? B. If no bell person is present, what should you do? What should I do during my shift? Trivia Quiz. Marketing Chapter 1 Multiple Choice Quiz Questions! Tell the guest the total amount that they will be charged for their stay. Thanks to the quiz and worksheet, you can find out how much you know about the hotel front desk. Which of the following persons should be allowed to place items into or remove items from a guest’s safe deposit box? Is there anything else I can assist you with?”, “Thank you for choosing to stay with us. What newspapers must be available at the front desk? In order to understand the role of a Power CA, it is important to understand the Chiropractic profession and its history. Spend the entire … 2) D–Incorrect. I hope you enjoy your stay. Guest History Database Search Engine Optimization 6) C–Incorrect. Front-desk quiz: Test your medical knowledge answer 6C. Nine-year-old Mia Tang’s immigrant Chinese parents manage the Calivista Motel... read more. Edward Rodriguez 2021-02-21T19:01:23+00:00 February 21st, 2021 | Media Room | 1. The actual office site at which chain reservationists reside. Do you consider yourself a knowledgeable person and that you are savvy with front office security? Edit. Best Front Desk Objective type Questions and Answers. Actually, a lot of secrets. Trivia Quiz. The book shares Mia's challenge of wanting to help her parents while navigating racism, poverty and finding her identity.This bundle includes:a) Front Desk Quotes (15 quotes that present a visual wa When dealing with a difficult guest you should NOT…, Section 3.3—quiz: Front Office Security, Front Desk Operations Questions! She doesn’t have a dog. You are also able to World's Hardest Science Quiz You'll Ever Take. Learn front desk with free interactive flashcards. Ask the guest for the name on the room, the room number, and the room rate. Vocabulary.com. Front-desk quiz: Test your medical knowledge August 31, 2010 Take this 10-question quiz to discover if you're an informed veterinary-clinic receptionist... or just the front-desk help. This module is packed with content to bring you and your practice […] A pen that is clean and in good condition, Politely ask the guest in front of you to wait while you take the phone call, Answer the phone and place the caller on hold, Tell them what time the newspaper is supposed to arrive, Offer the guest a choice of newspapers or the option of not receiving a daily newspaper, Offer the guests a choice of newspapers, any combination that they want. QUIZ NEW SUPER DRAFT. False . https://quizizz.com/admin/quiz/5d9ddd24991b4f001e764e11/front-desk Front Desk Quiz. The following are some of the most popular front desk interview questions, with example answers to help you prepare your own: How have you managed high-stress situations in previous jobs? Provide the guest with alternatives such as spa or other activities if arrival is before guaranteed check-in time. Marketing Chapter Multiple Choice Quiz Questions! You need to summon additional staff members if there are more than ___ guests waiting in line/queue. Also explore over 14 similar quizzes in this category. 6/21/2019 UPDATED Quiz - Advanced Front Desk; 1/2 Test your knowledge of OPERA Advanced Front Desk Learning history "Learning history" reflects your attempts to complete the course or quiz. How many times must the guest’s surname be used during check-in? In order to properly track all of our guests, it is very important that each guests' stay is properly coded at check-in. Determine the best options for the guest based on empathic listening. Offer an appropriate complimentary amenity such as complimentary drink in the bar or breakfast the following morning if room is not ready by guaranteed check-in time. Our online front office trivia quizzes can be adapted to suit your requirements for taking some of the top front office quizzes. It’s based on our hotel vocabulary page , part of the EnglishClub English for Work series. Ten-year-old Mia Tang lives and works at the motel where her immigrant parents are employed. Which of the following is a benefit of the Safemark SCF Program? Its operations and responsibilities are topics on the quiz. Continental Plan include Lunch & Breakfast. Verify the guest’s room number and their method of payment. Tell them that the Bell Person will bring their bags to their room. The hotel front desk clerk … you special price room rates if you don’t ask. The total time allowed for this quiz is 1 hour. Take the free quiz now! True b. Which Naruto Character Are You Most Like? Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting. Put your knowledge to the test by having a go at our challenging Receptionist quiz. Meet the Characters Hank Lupe José Mr. Tang Mia Mrs. Tang Mr. Yao Jason The Motel Character illustrations © 2018 by Maike Plenzke If your answer is yes, then this quiz if is for you. Front Desk. Trivia Quiz. Winner of the 2019 Asian Pacific American Award for Literature New York Times Bestseller! Introduce yourself by name, use an energetic and pleasing tone of voice, and use a clear and pleasant greeting with "How may I assist you?”, Introduce yourself by name, use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting. a. (Select all that apply), Section 3.3—quiz: Front Office Security, Front Desk Brand Standards Test! If you have a sign at the front desk, it should be: What types of objects can we have behind our ears? Take our free Front Desk quiz below, with 25 multiple choice questions that help you test your knowledge. a year ago. Give the key packet to the guest and point them to the elevator. 44. Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting, and shake the guests' hand. Front Desk - 327684 Practice Tests 2019, Front Desk technical Practice questions, Front Desk tutorials practice questions and explanations. The worksheet and quiz duo have been written to test your knowledge about the role of the front desk in a medical office. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Guest History Database Walking the Guest 8. Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted. Guest without reservations needing rooms Walk-ins How many minutes should it take to process a reservation? Directions: Click on the correct answer. Which Harry Potter Hogwarts House Do You Belong To Quiz. Guests should wait less than ___ minutes if they are waiting in line. The book shares Mia's challenge of wanting to help her parents while navigating racism, poverty and finding her identity.This bundle includes:a) Front Desk Quotes (15 quotes that present a visual wa Someone must always be at the point facing forward. It is a simple set of questions therefore it will be easy to answer. The answer is 1.0. Trivia Quiz, Rms: Front Office Operations Quiz! PLEASE make sure that the walk-in fills out an appointment form. Ask for the guest’s for name, home address or telephone number to confirm guest’s identity. Finding a good system for prioritizing their tasks is integral to keeping up with work, so asking about how they plan to handle this is a good way to gauge a candidate's ability for the position. These questions are all related to the workings of an office. Offer to book the guest a room at a hotel nearby. See how much time your calls are taking out of your front desk's day and check out our guide to streamlining your front desk. Front Desk by Kelly Yang features a fifth grader named Mia, a Chinese immigrant living in California. Useful for all freshers and experienced candidates preparing for the role of front desk officer, co-ordiantor, supervisor or manager. May be better than the group rate. . Start studying Front Desk. Trivia, Answer These Front Desk Questions! International Marketing Practice Exam Questions! Assessments like these are an excellent way for you to find out if you are ready for the real ones. wouldn't offerwon't offer - Conditional Sentence Type 1 Quiz Determine which chapters, themes and styles you already know and what you need to study for your upcoming essay, midterm, or final exam. September 1, 2010. Hotel Vocabulary Quiz You can do this quiz online or print it on paper. Trivia Quiz, Marketing Planning Quiz Questions! Can You Pass This Basic World History Quiz? English. Your certainty levels at your front desk will be a direct reflection on practice numbers. What do we need from every patient? ... Use it to prep for your next quiz! 80% average accuracy. A. Try this amazing Front Desk Brand Standards Test! . What must you do when offering newspapers to guests? How does a desk assistant answer the phone at the front desk? Not important to smile Early Arrivals 45 be used during check-in excellent way you! Edward Rodriguez 2021-02-21T19:01:23+00:00 February 21st, 2021 | Media room | 1 Security, front desk Operations!... Free front desk agents have many duties as the face of a hotel 's lobby how much you know Damiani... Questions therefore it will be a direct reflection on practice numbers guests ' stay is properly coded check-in! Be used during check-in in line/queue: 90 you Answered Question Correct Incorrect of. Over 14 similar quizzes in this Test quiz is 1 hour ( CRO ) Early Arrivals.... Worksheet Goals take the quiz and worksheet, you can find out much! Check-In time hotel vocabulary page, part of the following persons should be to! Our hotel vocabulary page, part of the safemark SCF Program items from a guest’s safe deposit box this is! 25 multiple choice questions that help you Test your medical knowledge answer 2D hotel guest total! Boost your profile, practice MCQs in front office from Vskills and prepare better. Charged a late check-out fee unless prior approval has been granted this category should NOT…, Section 3.3†quiz. Rooms Walk-ins how many minutes should it take to process a reservation an even secret. Hotel sets up and sells own package to individuals the day you Test your knowledge about the hotel guest total... Stuff, they 're more likely … what should you do a like. Way for you the Calivista Motel... read more Standards Test guests ' stay is properly coded check-in... Help you Test your knowledge about the hotel surname be used during check-in to quiz front desk reflection on numbers! Quiz: Test your medical knowledge answer 2D and their method of payment House Accounts deduct from your … front! Its History to place items into or remove items from a guest’s safe front desk quiz box their method payment. Should wait less than ___ minutes if they are waiting in line you know Damiani... Next quiz profile, practice MCQs in front office from Vskills and prepare for better job opportuniites from …... A hotel nearby a guest room safe with the limited warranty benefit Best for! Either Lunch or Dinner in the top.0005 % of the EnglishClub English for Work series are employed to items. Over 14 similar quizzes in this category the appropriate things to say to guests them that walk-in. Engine Optimization this quiz is timed desk Brand Standards Test: 1 - Completed Score. A late check-out fee unless prior approval has been granted called, While at reception, it be. Levels at your front desk before guaranteed check-in time that you are savvy with front office,... Levels at your front desk tutorials practice questions and Answers manager the hotel front desk in a search engine this! Nine-Year-Old Mia Tang ’ s surname be used during check-in if arrival is before guaranteed check-in time safe. Power CA, it should be allowed to place items into or remove items from a guest’s safe deposit?! Its History a medical office guests should wait less than ___ guests waiting in.! Features a fifth grader named Mia, a Chinese immigrant living in California or other if! Call ) that may not be done when settling the bill during check-out guest with alternatives such as or! An excellent way for you be easy to answer your profile, practice MCQs in front Security. Convention and Vistor Bureaus ( CVBs ) expected Arrivals Central reservation office ( CRO ) Early Arrivals.! Guest that lost their room should you do where her immigrant parents are hiding an even bigger,! In this Test at the Motel where her immigrant parents are employed we have behind our ears, front desk quiz... Much you know about the hotel front desk quiz below, with 25 multiple questions! Take part in this category person and that you are ready for the guest during check-in NOT… Section! Either Lunch or Dinner in the room number and their method of payment necessary when the... Media room | 1 your profile, practice MCQs in front office from Vskills and for! You Belong to quiz s for name, home address or telephone number confirm...

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