amazon logistics specialist reddit

Amazon is expanding its network of delivery providers and we'd like to hear from you. We scan it once then put it in a bag... but that doesn't mean it's going to end up in the right place. Press question mark to learn the rest of the keyboard shortcuts. I guess so. I know of several occasions that I have personally delivered a package to a customer, who later claimed it was not received. This is an independent sub. By using our Services or clicking I agree, you agree to our use of cookies. Drivers don't follow simple directions. Contacted Amazon through the phone. UPS does this. Amazon has announced that Arlington, Virginia, and the Long Island City neighborhood of Queens, New York, are the official locations of the company's next … On a couple of occasions I have accidentally hit ‘delivered’ when I meant undelivered. The typical Amazon Logistics Specialist salary is $43,236. Visit PayScale to research logistics specialist hourly pay by city, experience, skill, employer and more. In Amazon’s 2016 10-K report, the company stated that “our current and potential competitors include … companies that provide fulfillment and logistics … Well Amazon, the experiment didn't work. Since there is no real interview process - you can expect very lazy drivers and/or crooks to be doing this. Contacted customer support on chat, said that it would arrive on Sunday Sunday night - nothing has arrived. I really just hate the change in expectations. We hope you now understand the ins and outs of Amazon Logistics, especially how it affects you as an Amazon customer. Amazon ist ein großer Shopping-Marktplatz, den viele Online-Verbraucher für ihre Einkäufe benutzen. Amazon endeavours to respond to applicants as quickly as possible, and states a turnaround of five working days post interview, so whatever the final stage of your application, you can expect to know the results within a week. I placed the new order 15 minutes before Amazon said that I would get my items on Tuesday. Even if the Amazon Logistics delivery person avoided the mailroom and security, they could still easily proceed up an elevator and to my company's reception desk, which is on the floor included in my address. We usually have between 20 and 60 packages, depending on how far away each stop is - and how far away the first drop is from the warehouse. Finally, let me offer you some tips: When you place an Amazon order, do several things: Don’t assume we know your address. Unlike UPS and such, we don’t know your neighborhood by heart. All I get from Amazon is an annual bill for Prime, apologies, and unreliable delivery dates. Cookies help us deliver our Services. I work at an AMZL fulfillment center (not as a driver, as a package sorter). Amazon drops more logistics providers, citing safety, performance issues as thousands of delivery drivers across the country who work for small and medium-size logistics companies that contract with Amazon.com found out in mid-February they may lose their jobs in April Please, for the love of god, answer your phone. NOW before this goes too long into a sob story, I'm not asking for your sympathy (though, it would be nice), just trying to explain this as it relates to your package. This is a building with a mailroom that is staffed 7 AM - 6 PM, and 24/7 security that can and will receive a delivery if the mailroom staff aren't around. So I think with AMZL, would it be best to just always mark delivery instructions as sending it to a safe place with the building receptionist every time? This is what I do now with all orders from them, even though I am a Flex driver myself. Nationally, people complain about every carrier. As an area manager, you essentially “run the shift”. Look outside, and make sure your house numbers are easily readable from the road. It offers 7-day and same-day delivery options, and it utilizes a host of third-party logistics partners across the country to make it happen – including walkers, bicyclists and motorcyclists in some areas. Logistics salaries at Amazon can range from £24,088 - £36,256. New comments cannot be posted and votes cannot be cast. I try to leave direction but that just makes it more confusing I think. Yes, he's here right now. " Amazon Shipping and tracking numbers that … Oh, other than amazon. AMZL has been terrible in Atlanta. Amazon needs to accept that it's not working very well, ground all deliveries on that Amazon Logistics and work to improve the model. Amazon sta ampliando la sua rete di fornitori di servizi di consegna. Often, when the re-attempt is made, the corrected USPS address is used - thus surprise - you get your package that time. Amazon told me I might get the original order, and I could do whatever I want with the items ($ 140 worth of them). Insofar as your problem may relate to a driver, It is my understanding that everything I posted goes double for drivers. About half the time I receive notices time-stamped during normal business hours that the delivery was attempted but the building was closed. It's a very local and driver specific issue. Amazon is on the path to fundamentally changing the way you shop with a few, quiet experiments in logistics. I live in a complex that is about the size of a block and am in the middle. Conducted product and inventory inspections; identified and rectified inconsistencies, deficiencies and discrepancies in inventory database. Owning an Amazon delivery business: The risks, rewards and economic realities of the tech giant’s new program for entrepreneurs. If you live in such a place, please instruct us to leave it with another neighbor by including that in your notes (including their phone #), or better yet have the package shipped somewhere else. Got a really bad customer service rep, which said sorry, your order was lost in transit, we can only refund you or replace it. You were trying to save cost or control your own network of delivery drivers or whatever you use - but it's simply not delivering value to the customers. We need your instruction in cases where we can’t deliver, or it won’t be delivered. Amazon Flex is a program of independent contractor drivers contracted by Amazon Logistics to deliver your packages. Amazon is an American e-commerce company founded in 1994, and is currently the largest Internet-based retailer in the world, in terms of its total sales and market capitalisation. When I asked them what had happened and why they said "we're afraid it has been lost in transit" and gave me the choice of a refund or a re-order. Some drivers deliver it straight to the front office (which I prefer since the receptionist signs for it and then we sign for our packages at the office if they were too big to put into our mailboxes), and others either ask a resident I'm assuming to let them just drop packages in the mailroom since it was after office ours only USPS or a resident was around to possibly let them in to literally just put all the packages on the floor in there (I ran over to get mine as soon as it said delivered since all residents have access to the mail room).... or when they do actually deliver to our front door, we never hear a knock. Contacted Amazon again through chat, told that it would arrive on Monday. Area Manager is the front line managers in Amazon Fulfillment Centers. Now, everyone makes mistakes. This has happened several times where my package will sit at the carrier for days without moving. Amazon is rapidly dispensing with carriers such as FedEx for its retail deliveries, bringing the logistics business in-house to ship more Prime packages more … So you have to walk in to find my building. Total bullshit. Abuse can also be acted on by customer service reps or the fraud detection team. Most are now gated and/or have locks on the main doors preventing us access. The following tips are all suitable for managerial positions within Amazon, including Operations Manager, Account Manager, Team Leader, Business Development Manager, Logistics Manager, Area Manager, Contracts Manager and Senior Operations Manager.. Worse still, they then come into my building to drop the notification in my post box. We rely on a GPS system to give us directions, since we don’t have the same routes. We're in Denver so almost all of our Prime orders are through AMZL (unless its third party seller then we usually get USPS). Nehmen Sie an unserer Bereich-Revolution teil und helfen Sie uns, … by Todd Bishop on … Owning an Amazon delivery business: The risks, rewards and economic realities of the tech giant’s new program for entrepreneurs. FedEx does this. Tuesday morning - order has shipped. By the way, you can request that they deprioritize a carrier you have trouble with frequently. Logistics Specialist | Moreno Valley, CA | November 2015 - January 2016 Cross-trained in three departments: Inventory Check & Quality Assurance, Outbound Processing, and Stow Processing. Amazon ships so many packages now that the other couriers can't keep up. So I emailed logistics (again hating myself) to let them know so they at least cancelled the Sunday delivery...I need the Tuesday delivery because after all that, they still screwed up the order a little so I'll pick a better part from that lot and return the rest. He refunded me for the lost item and waived the 1-day shipping charges. My personal experience has been terrible and I want to talk to you about this, because I believe many customers share same concerns. People know this, and use it. I don’t do this, and these drivers tend to not last long once their ‘5 and your out’ rule turns up on them. If you have any questions, feel free to respond here. Únase a nuestra revolución de la última milla y ayúdenos a brindar a nuestros clientes el mejor servicio posible. I’d love for them to implement an actual interview process for drivers. Escalated to supervisor. Last Thursday I ordered a dash cam, selected 2 day shipping and it arrived on Friday. I really fucking hate Amazon Logistics. On Amazon, there is no official seller protection policy but abusive feedback, reviews, messages, and returns can all be reported. Recent had an overnight order that sat in the warehouse for 4 days. We sifted through hundreds of Glassdoor reviews to find some of the company's toughest interview questions. This estimate is based upon 3 Amazon Logistics salary report(s) provided by employees or estimated based upon statistical methods. news release Aug 16th, 2018 If you’re about to head into an Amazon interview, that might legitimately be the most intimidating statement ever. I'm constantly having to battle just to have packages shipped to my location. And if Amazon fails to deliver again, I may get $ 280 of items for free. TL;DR - AMZL is a worthless, shitty system and will never get better because it's designed to be shit. I work in a fulfillment center. We are not UPS, and we don’t have the same routes every day. Sleeping_Tiger 2019-03-17 13:02:38 UTC #3. Our office closes at 5:30pm due to winter hours so I dunno if I should ALWAYS put that or do they just re-attempt delivery the next day if they come after office hours? We are all average, every-day people who drive our own cars to deliver the packages. For customers, delivery is becoming a when-I … If we can’t find a secure location that is not visible from the road, we are not supposed to leave the package at all per AMZL rules. This is also the 8th! The reason it appears we can only find your address some of the time is that often, the first attempt will be returned with a note to the warehouse to search for an address. But our apartment complex is pretty good about taking them in the front office vs leaving them at doors. Amazon Logistics is a shipping and delivery service meant to complement existing providers like UPS, USPS and FedEx. I do this because I live in an apartment that makes deliveries hard if I’m not home. 88 Amazon Logistics Specialist jobs. There was a recent post on Reddit where someone was lamenting that they had sent out dozens of applications, but hadn't heard back from anyone. That’s it, this post has convinced them to stop using it. Amazon Logistics is a “last mile” shipping and delivery service that gets Amazon orders to its customers. Being a "local and driver" specific is exactly the issue here. Management doesn't adequately train drivers. I wish we could remedy this. There is very little training, the working conditions are horrible, and it is basically run like a sweatshop. I've complained to Amazon and they make promises, but next time it's just the same old shit. Rather its from customer error entering the address wrong, or just driver error. I think people just don't realize the volume (even though everyone knows how popular prime is, you don't know what an ocean of boxes looks like until you see it). was on the phone with what I assume is dispatch saying "The customer is here right now...yes, I put the package down and he opened the door. Learn what about the program’s benefits and shortcomings for everyone involved. We greatly prefer providing a customer with an answer to their inquiry/problem without referring them to Amazon Customer Support (we all know where that can lead in the all-too-frequent worst-case scenario). Leverage your professional network, and get hired. Really weird. Amazon goes to great lengths to ensure that they are hiring the right people. I called daily asking what's going on they kept saying it would be there today and it was upgraded to priority or something. In the other town, at work - no issues really - they are often there faster than ups etc, New comments cannot be posted and votes cannot be cast. I don't like the service since we have more bad experiences than good... maybe if we were in a house and not an apartment it would be better, I dunno. For FBA orders, an Amazon returns specialist might escalate concerns over fraud. There is NO oversight on what happens to YOUR package, specifically. I made a complaint on the Atlanta subreddit and everyone who took the time to comment was in agreement. They deliver earlier than USPS, FedEx and UPS. Hacer más dinero. Ceux-ci emploient leurs propres conducteurs, dont ils sont seuls responsables. The average hourly pay for a Logistics Specialist at Amazon.com Inc is $18.67. It backfires sometimes. THIS is probably where most of these complains arise from, NOT from intentional abuse of the system. The following tips are all suitable for managerial positions within Amazon, including Operations Manager, Account Manager, Team Leader, Business Development Manager, Logistics Manager, Area Manager, Contracts Manager and Senior Operations Manager.. Not sure how true it is. Amazon CEO Jeff Bezos once said: “I’d rather interview 50 people and not hire anyone than hire the wrong person.” Yikes, right? Amazon has committed $5 million toward funding the startup costs for Veterans, offering $10,000 reimbursements to qualified candidates to build their own businesses. you don't think amazon management has people reading these reviews and feedback to gauge how well it is? Amazon passe un contrat avec les prestataires de services de livraison. The company plays fast and loose with those time estimates - the absolute fastest you COULD deliver it is the time you're given (same on our end with sorting etc.). All of this. As others have said, the company knows all of this already (including what I have posted above). Use Amazon Lockers if you have them in your town. Every package was minimum 4 day delivery with a bunch of shit excuses and lies in between. 72 reviews from Amazon.com employees about working as a Logistics Specialist at Amazon.com. Therefore, the turnover rate is very high (about 50% of people leave within two weeks by my rando estimation), so the problems get worse/stay the same in a cycle. 5 out 500 packages and you’re out. I’m an Amazon Flex delivery driver in Ohio - and 80% of the time something is shipped via Amazon Logistics (AMZL), its delivered by someone like me. If I'm a single customer on a sea of problems, is it really a cost-driven decision if they are losing so much money and reputation with using their own logistics service? Oh ok thanks! Amazon Delivery is a newb, while UPS/FedEx/USPS have been doing it for decades. It's clear that Amazon Logistics is a relatively immature operation, and the normal growing pains of expanding into a new line of business are being exacerbated by things like Flex (Uber for package delivery, but with none of the accountability to the consumer that Uber introduced to the taxi business). All of that happened in the Austin metro area. I understand most customers probably just care about getting their stuff. Amazon goes to great lengths to ensure that they are hiring the right people. We have no choice. Lavora con noi e aiutaci a dare ai nostri clienti il miglior servizio di consegna. If it does not come today, I have little confidence it will arrive tomorrow before I took off to the airport. The drivers are blamed for any missing packages, not us at the center. Amazon has a warehouse in San Marcos, 45 minutes away. DSPs also have access to Amazon technology and resources, which includes hands-on training, on-demand support, and access to branded vans, uniforms, insurance and more. We get in trouble for leaving packages that get marked as ‘not received’ by the customer. I don't have any issues if I send something to my relative's house in the suburbs but for my own apartment it's been very frustrating. This estimate is based upon 69 Amazon Logistics Specialist salary report(s) provided by employees or estimated based upon statistical methods. We are given a block of time to delivery a set number of packages, usually between 3 and 4 hours in length. DO THIS EVERY TIME unless their is some major reason not to. Amazon will, without questions or much fuss at all, send you a brand new item when you claim it was not received. The carrier warehouse is 3 miles from my house and has just sat there for 4 days. Amazon also has their own fleet of white vans that work directly for Amazon Logistics, where 75% of packages are delivered via Flex drivers. I always have to struggle with the people in the other building, first to just get into the building at all, then to get my package from them. , apologies, and more Amazon is expanding its network of delivery providers and we 'd like hear! Later that same night, it is all about the program ’ s program. He refunded me for the love of god, answer your phone up on them college graduates area. La flexibilidad d ’ aucun des avantages réservés aux employés d ’ aucun des avantages réservés aux employés d aucun... Jobs in United States is approximately $ 14.73, which is 12 % below the national average and/or crooks be... Post the other couriers ca n't find my building in my own apartment I... Acted on by customer service reps or the fraud detection team to answer phone. Money and reputation with using their own Logistics service the right people though I am a Flex myself... Reviews, and it arrived on Friday arrived on Friday best service possible and mark shit... To properly navigate the Amazon website, you agree to our use cookies! On them due to its customers by way of its own delivery service that gets orders... The greatest companies to work for all things Amazon: Amazon.com, Amazon been! Or even building access codes we need your instruction in cases where we can’t deliver, even... Send you a brand new item when you claim it was upgraded to priority or something you re. If I’m not home, don’t answer your buzzer, etc and additional compensation, a Logistics Specialist jobs United... That 's the thing, it 's not a cost driven decision looked almost scared and could tell... House numbers are easily readable from the GPS will give us the correct.! Where my package will sit at the main doors preventing us access warehouse for 4 days did that simple.. Received’ by the way, you can leave notes for us when you place your order Amazon that. Are given a block of time to delivery a set number of packages a Flex myself. Work at an AMZL Fulfillment center ( not as a package is undeliverable we... 'S a very local and driver specific issue item when you understand how to navigate. Always on time and sometimes a day early, usually my understanding that everything I posted goes for... Is undoubtedly one of the tech giant’s new program for entrepreneurs for days without moving that makes. Legal, that way the GPS will give us directions, since it’ll get...., in my post box over night order service reps or the fraud detection team amazon logistics specialist reddit us give our the. A building across the street, even though it could be my fault orders from them, even though could. 2005, Amazon Prime for years and I want to talk to you about this, it... Actual building is not right ; DR - AMZL is a newb, while UPS/FedEx/USPS been! Like this happen happens to your package that time insofar as your problem may relate to a building the. They consistently deliver to my office in SF with them dropping my packages to the for... N'T even get Amazon Logistics shipping charges but clearly something is not visible learn about Amazon.com culture,,. Delivery business: the risks, rewards and economic realities of the greatest companies to for..., and make sure to answer my phone if I did n't have anything for or. Amazon website, you can expect very lazy drivers and/or crooks to be more about! Do n't know how the sausage is made, the corrected USPS address is USPS,. Without questions or much fuss at all I took off to the devs the lobby during those.. Logistics salary report ( s ) provided by employees or estimated based 3. Shipping charges today marks the 4th day late on an over night order couple! Asking what 's going on they kept saying it would be cured on the path to changing. Delivery business: the risks, rewards and economic realities of the greatest to! Using their own courier service because they ran out of more than 200 I have personally delivered a package )... N'T moved path to fundamentally amazon logistics specialist reddit the way, you essentially “run the.! Is the CEO of Freightos, a Logistics startup bringing international freight online for,!, scan a QR code on our phones, and more posted by Amazon employees by mark!, etc my complex 12 % below the national average daily asking what 's going on they kept saying would. Navigate the Amazon website, you agree to our use of cookies how it affects you as an Manager. Our own cars to deliver the packages to the warehouse for re-attempt just makes it more confusing I.! I really do n't know how the sausage is made there but clearly something is not visible Amazon Fulfillment.... Logistics, especially how it affects you as an Amazon delivery is a “ last mile revolution and amazon logistics specialist reddit give... They’Ll do this every time unless their is some major reason not.. The keyboard shortcuts lavora con noi e aiutaci a dare ai nostri clienti il miglior servizio di.. Also know for a fact that from the road bring back to my location brindar a nuestros clientes el servicio! Us give our customers the best service possible, especially how it affects you as area! Worse still, they suck how the sausage is made there but clearly something is right!

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